SHIPPING COSTS
We are based in Historic Coatesville, PA downtown and we offer delivery service within75 mile radius of our Warehouse
Our delivery service includes set-up fee, for pricing please contact us.
We also offer White Glove Delivery Service for only $100 extra.
Additional delivery charges may be required at locations with more than one flight of stairs.
You also have the option to pick up your purchase from our warehouse located at 156-200 Lincoln Hwy E, Coatesville, PA 19320 for no additional charge.
Delivery
It is very important that the actual customer who placed the order be present to inspect the item and sign the delivery document. We understand that some deliveries may be rushed but please ensure to take the time to thoroughly inspect the item and packaging prior to signing the delivery document
It is the customer’s responsibility to note all and any problems with the order at the time of delivery. If the issues with the delivery are not properly noted on the shipping document, Homenest Furniture may not be able to dispute this with the carrier or manufacturer on your behalf and offer a satisfactory solution.
Follow the below steps to ensure that your order is properly signed for,
Inspect the product while the driver is on site and note any problems or exceptions with the order on the delivery documents provided. Even if the package appears only slightly damaged, write “Package Damaged” when you sign for delivery. This is very important.
Inspect all item pieces before assembling the product and report any problems to Homenest Furniture immediately.
We understand that some deliveries may be rushed but please ensure to take the time to thoroughly inspect the item and packaging prior to signing the delivery document.
Cancellation
Due to our commitment to process orders quickly, there is a limited period of time in which your order can be canceled. We are only able to accept cancellation requests via phone or in person.
Your cancellation request will be sent to the manufacturer directly to confirm the order can be canceled and that it has not been prepared for shipping.
You will receive an email from us confirming if your cancellation request has been approved or declined.
All cancellations are confirmed in writing: If you have not received an email confirmation, your order has not been canceled. We are unable to cancel an order once it has shipped or if it has been prepared for shipping by the manufacturer.
If we are unable to cancel your order as requested, you will receive a notification in writing explaining that your order was too late to cancel. If this should happen and you do not wish to receive your product, you may return it under our Standard Return Policy. Please review this policy before refusing the product at delivery.
If your order has successfully been canceled, we will initiate a refund. The processing time frame for the refund to appear to your original method of payment is 7-10 business days from the date of the confirmation email. This time frame allows most financial providers sufficient processing time.